Frequently Asked Questions

Do I need a Doctor’s referral to see a Physiotherapist?
Is Physio covered by a Health Fund?
Can I claim a rebate from Medicare?
Consultations – what can I expect?
How long does a treatment take?
What conditions do you treat?
What is a Musculoskeletal Physiotherapist?
Is car parking available?

Do I need a Doctor’s referral to see a Physiotherapist?


Andrea is state registered provider and can treat patients without a medical referral. If you are able to claim a rebate for physiotherapy services on a private health fund, this is possible without a Doctor’s referral.
A medical referral is only required if:

  • You have been injured at work and your case is being managed by WorkCover
  • Your treatment is covered by Veterans’ Affairs
  • You are claiming your treatment expenses through a 3rd party claim; or
  • You are wanting to claim a rebate through Medicare (EPC/Care Plan)

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Is Physio covered by a Health Fund?

If you have private health cover and subscribe to the “extras” cover you should be eligible to claim part of your treatment fee. Most funds are online with HICAPS which allows you to claim your health fund rebate at our clinic, leaving only the gap to pay. You will need to bring your health fund card with you.

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Can I claim a rebate from Medicare?

Physiotherapy is generally not covered by Medicare. However, people with chronic conditions and complex care needs who are being managed through an Enhanced Primary Care (EPC) multidisciplinary care plan may be eligible for up to 5 allied health services per year on referral from their GP. You will need to bring the approved Care Plan form with you.

The Medicare rebate of $52.95 can be claimed electronically at time of payment. 

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Consultations – what can I expect?

Initial Consultation

  • Your initial consultation will take approximately 45 mins.
  • The history of you problem and pattern of symptoms will be taken
  • You will  have a thorough musculoskeltal examination
  • You will be treated to relieve the pain and regain movement
  • You are taught techniques to use at home to manage your problem
  • You are referred on if physiotherapy is not the best option

Follow-up Consultations

  • Standard consultations take 25 – 30 mins
  • You can be assured of one on one contact time
  • Most of this consultation is spent as hands on treatment
  • Your improvement will be reassessed at each treatment
  • Appropriate exercises may be given, with a link to an App to follow at home.

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Is car parking available?

There is parking available on the street as well as a private parking area for Eumundi Physio clients, down the drive to the rear.

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